It goes without saying that tips are a great thing to get at the end of the day. That’s why your barista might be extra ...

Companies can implement clear data collection policies, comply with regulatory standards and promote transparency in how customer data is handled. A solid cybersecurity strategy that supports data ...

Flipkart is the largest online marketplace in India, and with it, businesses get an incredible and robust platform by which ...

The tips are for their service - it's not for the ... "Rather it is left in the hands of the customer to tip what they feel is acceptable," she says. "This is unlike other countries, like the ...

If a viral consumer complaint is met with an inadequate response, a minor issue can become something more potentially damaging to the brand’s reputation and bottom line.

All of us have been customers at one time or another, and we have all likely had a customer service experience that was less ...

Brittany Baker was hard at work during a shift at Perkins Restaurant in Fargo, N.D. when a man allegedly snagged cash from a ...

One of the most efficient tools to reach customers and increase sales is social media. Platforms like Instagram, TikTok, ...

But with transformation comes the risk of disrupting the very thing that keeps your business afloat—your customer experience (CX). In fact, according to a study published by the American Journal ...

Airline employees with roughly 80 years of experience between them shared their top tips for smoother holiday travel with The Washington Post. One big takeaway from customer service workers is ...