Military AI promises advanced defense efficiency and intelligence, but AI frameworks must align with strategic priorities and ...

The best customer service brands 2025 include Apple, Sam's Club, and luxury hotel companies like Mandarin Oriental and ...

Agentic AI promises automation and efficiency breakthroughs for fast, convenient, and cost-effective CX with AI agents.

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The future of pharmacy requires sweeping change, including reinventing the brick-and-mortar model, digitizing infrastructure, ...

The essential elements a modern e-commerce site must have in order to meet the needs of today's customers, include speed and ...

Managing supply chain risk must be a priority as sweeping new tariffs and geopolitical instability threaten supply chains.

Brent Potts joined SAP in 2011 and is responsible for global marketing for the Oil, Gas, and Energy industry at SAP. Prior to SAP, Brent was the Global Business Manager for Lifecycle Services at ABB, ...