The Cabinet Office and the Improvement and Development Agency are urging public bodies to identify ‘avoidable contact’ with customers. National Indicator 14 is one of the 198 indicators against which ...

Public sector bodies have been asked to check out their accessibility to the public using a new checklist issued by the Minister for the Cabinet Office.The ‘Access Checklist’ is designed to help ...

A ‘joined up’ debate has been launched across central and local government and the health service on the implications of the modernizing agenda for people who work in public services. The Cabinet ...

Ill health and disabilities come in different forms which are often complex and inter-related. For this reason, health and care services have been brought together to provide holistic support. But ...

Health Minister Alan Milburn believes that restoring public confidence is the key to modernising the NHS and this involves empowerment of patients. He said: “It is the public’s health service. And it ...

Government ministers have begun a new series of ‘summit’ meetings in cities and towns, following the success of meetings last year in the eight so-called Core Cities. Ministers now want to engage with ...

Across the country pioneering project teams have found out how public money is spent in their area and then looked in detail at how services could be improved at a lower cost. The new approach of ...

A package of measures has been launched to encourage the recruitment and retention of teachers. A 200 m pound budget will be allocated over the next three years to schools in in teacher shortage areas ...

The Raising of the Participation Age means that all young people will continue in education or training to 17 from 2013 and to 18 from 2015. This will be the first time in nearly forty years that the ...