In today’s fast-paced and highly connected world, building strong customer relationships is more critical than ever.

It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

In 1994, after years of painstaking research mapping genetic markers ... and ultimately prevent devastating diseases over time. The journey continues, fuelled by those committed to expanding ...

MUMBAI: Actress Fatima Sana Shaikh, known for her impactful roles in films like Dangal, Dhak Dhak, Ajeeb Dastaans and Ludo among others, has recently shared her passion for painting with her fans on ...