A concerned netizen shared a humorous yet disappointing experience when calling his internet service provider.

Beyond the frustration over health care elevated by a CEO’s shooting, of all things, is the breakdown of that basic social ...

With Black Ops 6, Modern Warfare 3, and Warzone live, having funny names for Call of Duty is surely one of the best ways to stand out within the large community. While some simply want to showcase ...

Customer experience can significantly impact your overall banking experience. If you can't find time to visit a branch or call ... service representatives are available over the phone.

The emotional labor involved makes call center work one of the most demanding jobs in customer service. According to ... As McKinsey noted in a report, live phone channels and a personal touch ...

and other customer service issues. Track customer engagement across their entire experience by measuring talk times, call volume, hold times, and other critical metrics. Identify optimal staffing ...

Easily transfer calls to the right person or ... and information they need to provide quality customer service that makes your customers feel valued. In addition, your team members are able to give ...

The comedian’s funny yet bleak Hulu special highlights how solitude and isolation have spiraled modern society into social ...

Susan Morris is a waitress at the Corner Cafe in Riverside, Missouri. On behalf of the service staff at the restaurant, she ...

Known as the United Parcel Service, the international package delivery ... Now one UPS delivery driver left a surprising note for a customer after attempting a drop off. The note, shared on ...