I write about the economics of AI. Working in a call center is no walk in the park. Agents deal with a constant influx of calls, often from frustrated or distressed customers, while juggling the ...
Learn how to identify, support, and improve your agents' skills and confidence when handling difficult customer calls with these coaching tips. Learn how to identify, support, ...
AI call center software may still sound to some like something from science fiction, but it’s actually a vital part of business fact. If you’re not supporting your agents or reps with artificial ...
With Black Ops 6, Modern Warfare 3, and Warzone live, having funny names for Call of Duty is surely one of the best ways to stand out within the large community. While some simply want to showcase ...
How can you be certain that all your customer service agents are meeting the necessary standards? And if they’re not, what are you going to do about it? That’s where call center quality assurance ...
The Department of Migrant Workers (DMW) on Monday warned the public against a social media post offering fake call center agent jobs. DMW said the fake job offers claim these would send victims to ...
Donald Trump’s first phone call with a foreign leader on Wednesday was with Saudi Crown Prince Mohammed bin Salman, who made a hefty and incredibly unlikely pledge of investment.
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Life worked funny for Jayson Tatum. The post Jayson Tatum Remains Tight Lipped on Camera as Magic Johnson Faces Strong Accusations of Creating Lakers Controversy appeared first on EssentiallySports.